The Intervention Guide
By Barbara Brown, PhD

To keep employees performing at their highest levels you have to know what strategies to use improve low performance, and what strategies to use to maintain high performance.

Use these interventions to keep your employees doing their best:

Job Aids: When you need to provide employees with “quick references” on a need to know basis

• Checklists
• Worksheets
• Fold-out cards
• Flowcharts
• Audio or Video tapes
• Memory joggers
• Booklets
• Index cards with notes

Organizational Development: When you need improvements at an organization-wide level

• Teambuilding
• Third party facilitation
• Redesign of communication systems
• Strategic and business planning

Refining The Job Or Task: Changes in the content, activities, and/or responsibilities of a job or task

• Job enrichment
• Job enlargement
• Job rotation

Feedback Systems: Written or oral critiques to individuals or groups

• Individual meetings
• Written materials
• 360° Feedback
• Team meetings
• Quality circles
• Results from customer surveys

Action Research: An approach where the major goal is improving a practice or process

• Testing of new techniques or methods
• Examination of alternative strategies
• Analysis of specific tasks and activities
• Investigation of employee knowledge, skills, and abilities
• Exploration of the culture and its impact
  

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