| |
20
Practice-Actions That Inspire Outstanding Performance
By Barbara Brown, Ph.D.
Staff members are more committed to delivering
extraordinary performance when they understand how individual
activities are linked to organization Practices. Use these
15-minute strategies to create this understanding:
- Take 15 minutes and develop a list of the Practices
that are critical to successful achievement of critical priorities.
Some might include: everyone attending meetings; everyone completing
a weekly travel schedule; everyone completing a daily "customer
contact" report.
- Take 15 minutes per staff member and determine
the degree that everyone in your office adheres to these Practices.
Use a scale of 1 to 5, with 1 being never and 5 being always.
- Conduct a 15-minute staff meeting and discuss
how your organization's Practices contribute to the accomplishment
of critical priorities.
- Designate 5 minutes of each regularly scheduled
staff meeting to discussing how one Practice is linked to the
accomplishment of critical priorities.
- Ask each staff member to provide recommendations
that might improve adherence to your organization's Practices.
- Conduct a 15-minute staff meeting and discuss
how one service you provide to customers is linked to your organization's
Practices.
- Conduct a 15-minute staff meeting and discuss
how one deliverable you provide to customers is linked to your
organization's Practices.
- Conduct a 15-minute staff meeting and discuss
how one major goal is linked to your organization's Practices.
- For each staff member, determine a Practice
that she/he adheres to every month; then, explain how that Practice
contributed to the accomplishment of a critical priority.
- For your entire staff, determine a Practice
that they adhere to every month; then, explain how that Practice
contributed to the accomplishment of a critical priority.
- After a staff member adheres to a Practice
that you rated 3 or below, write a specific "thank you" note
to the responsible individual, describing how the Practice is
linked to one or more critical priorities.
- After your entire staff adheres to a Practice
that you rated 3 or below, write a group "thank you" note, describing
how the Practice is linked to one or more critical priorities.
- At the beginning of each month, discuss with
your entire staff any obstacles that prevent adherence to organization
Practices. Explore solutions.
- At the beginning of each month, discuss with
individual staff members any obstacles that prevent adherence
to organization Practices. Explore solutions.
- Each week, conduct a 15-minute staff meeting
devoted to the "success" of overcoming obstacles that previously
prevent adherence to organization Practices.
- At the beginning of each month, discuss with
your entire staff how the successful adherence to an organization
Practice will contribute to the accomplishment of one or more
critical priorities.
- At staff meetings, when individuals present
information about projects or tasks, always ask how that information
is linked to one or more organization Practices.
- When groups present information, always have
them link that
information to one or more organization Practices.
- At staff meetings, when you discuss individual
assignments, explain how that assignment is linked to one or
more organization Practices.
- At staff meetings, when you discuss critical
priorities, explain how those priorities are linked to one or
more organization Practices.
~~<<>>~~
PERMISSION
TO REPRINT: Articles, Tips, and Tools can be reprinted in company
newsletters or magazines. If placed electronically, a Live Link
to Dr. Brown's website must be included. Please use the following
credit for every item: Dr. Barbara Brown shows organizations how
to use High-Performance Leadership to create the kind of links
among people, goals & performance that produce positive results.
For more tips, visit: www.DrBarbaraBrown.com
or email: Barbara@DrBarbaraBrown.com.
|
|
|
